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Asked Tech Questions



Tech Questions

How do I know I am ordering the correct part?
What should I do if my machine is not reading the new imaging unit I purchased?
I am seeing streaks on my prints after my technician installed the new generic drum i bought from you. What should i do ?
The staples i ordered do not fit my machine.



How do I know I am ordering the correct part?
There are thousands of parts in our inventory. Make sure to search by manufacturer name first, then choose the model of the machine you own. The site will list each part we carry for that machine. If you don't see the item you are looking for click the banner at the bottom of the page and submit a product inquiry.

What should I do if my machine is not reading the new imaging unit I purchased?
Occasionally a machine does not read the new imaging unit after installation. If you encounter this issue, turn off your machine. Wait 10 minutes, then turn your machine on and let it reinitialize. Now check what it says on the display. If it does not say "OK", turn the machine off again and wait 2 hours before restarting it.

I am seeing streaks on my prints after my technician installed the new generic drum i bought from you. What should i do ?
Whenever you replace a a drum you should 100% replace the blade. A blade could have toner or developer left on it from previous runs; not replacing the blade would cause streaks on prints.

The staples I ordered do not fit my machine.
9 times out of 10 customers order the wrong staples because they did NOT verify their finisher number. Please make sure your finisher number is listed under the Fits Models link before purchasing.


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11/21/2014 7:27:45 PM