» items » Sign In » Customer Service

Home > SHIPPING INFORMATION

Shipping Information

FREE Shipping
The CopierSupplyStore.com is happy to provide you with FREE SHIPPING on all orders over $250 USD. This offer is only valid within the continental United States via UPS ground shipping.

Look at the pricing matrix for shipping costs in the continental USA. We also have restrictions on the amount of pieces that can be shipped in one carton. If your order is over 8 pieces then; a second package will be shipped to you at an additional cost.

Shipping Price Matrix
We have fixed shipping rates per zones in the USA. Unless your package weighs over 10lbs (see below for weight matrix).

Shipping by Zones: UPS GROUND

Zone #1 = $9.99
Zone #2 = $9.99
Zone #3 = $9.99
Zone #4 = $9.99
Zone #5 = $9.99
Zone #6 = $9.99
OVERNIGHT ORDERS PLEASE CALL FOR PRICING

If you place an order before 4:30pm EST, it will ship the same day, unless it is a special order. Special Orders will ship the day they are received into our warehouse. Also, if you place an order and the items are in 2 different warehouse locations. We will do our best to ship them the same day as long as the order is placed before 1 pm EST. Otherwise, we will ship your order within 24 hours.

When will my order ship?
Most orders ship the same day if the order was placed before 4:30pm EST or the next business day if after 4:30pm EST. Orders placed after 4:30pm on Friday will ship on Monday. All items that are located in our Miami warehouse will ship out by 1pm EST daily, if your order is placed after 12:30pm it will ship the next day unless it is on a Friday.

How long will it take after my order ships?
Ground Shipping may take from 3 to 6 business days. All our orders are shipped from our Miami, Florida warehouse, so East Coast customers wont have to wait the complete 6 business days. A customer in California, will probably have to wait 6 business days for the product to arrive UPS Ground.

How do I get my order tracking number?
The tracking number for your order is automatically emailed to you after it has shipped.

What should I do if my tracking number is not working?
Call us at 866-939-2244 for assistance.

Who do you use for shipping?

UPS: 1.800.PICKUPS (1-800-742-5877)- UPS Tracking

Fedex: 1.800.Go.FedEx (1-800-463-3339) - Fed Ex Tracking

DHL: 1-800-CALL-DHL (1-800-225-5345) - DHL Tracking

What should I do if the box is damaged?
If your package seems to have obvious damage when you receive it, tell the delivery driver you do want to except the package. Or you can call the shipping carrier and submit a damaged shipment claim. You will have 5 days from the date of receiving it to file a damaged claim. Make sure to get the agents name at the carrier when you speak to them and ask for a damaged claim file number.

What should I do if one or more of my items are missing from my order?
First check the amount of tracking numbers on the packing slip. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s) call us at 866-939-2244.

Do you ship to other countries?
We currently ship internationally, please call to inquire about cost. Our default international shipping price is $60.00 USD, if the shipping costs are more than $60.00 we will contact you to inform you of additional costs. Also, the customer will pay all taxes, customs and duty charges.

Can you send my order COD?
No, We cannot ship any orders COD. Every order is paid for by credit card or echeck before; it's pulled from the shelves in the warehouse.

My Package never arrived and it says that it has shipped.
In some cases, a package could be lost by the carrier and never arrive. CopierSupplyStore.com can either re-ship the items or reimburse you for the money if the package is claimed before 30 days after the date of purchase.

I entered the wrong shipping address, what should i do?
First, call our corporate office and let us know about it. If you do NOT call us to update the shipping information you will be charged $10.00. This is a UPS fee for delivering a package to the wrong address.

5/16/2008 10:36:01 AM