CopierSupplyStore.com’s Return Policy and Terms of Use: 1. We accept returns on Generic/Compatible products only within 30 days of the purchase date. 2. We do not accept returns for OEM/Original/Genuine products. Please contact the manufacturer directly in these instances. 3. A 28% restocking fee may apply on returned merchandise. 4. No item purchased from CopierSupplyStore.com can be returned without prior authorization and/or an RMA number. *ABSOLUTELY NO EXCEPTIONS*. 5. If you refuse a delivery, no refund will be issued for your order. 6. Orders that are returned to us due to a wrong or incomplete address are subject to additional shipping charges before a second shipment is issued. 7. Customer assumes all risk of liability with respect to the purchase of the product(s) offered at copiersupplystore.com. 8. If you have a complaint regarding product(s) that you have purchased from us, please login and visit RETURN REQUEST and fill out the entire RMA form. 9. Items must be returned to us within 30 days of your RA number being issued. 10. An RMA number does not guarantee that credit will be given for returned items.