1. We accept returns on Generic/Compatible products only within 30 days of the purchase date.
2. We do not accept returns for OEM/Original/Genuine products. Please contact the manufacturer directly in these instances.
3. A 15% restocking fee may apply on returned merchandise or on canceled orders if they were packed and placed on the shipping floor.
4. No item purchased from CopierSupplyStore.com can be returned without prior authorization and/or an RA number. *ABSOLUTELY NO EXCEPTIONS*.
5. If you refuse a delivery, no refund will be issued for your order.
6. Orders that are returned to us due to a wrong or incomplete address are subject to additional shipping charges before a second shipment is issued.
7. Customer assumes all risk of liability with respect to the purchase of the product(s) offered at copiersupplystore.com.
8. If you have a complaint regarding product(s) that you have purchased from us, please Sign In to your account and re-visit the same page, there will be a link/button at the bottom of the page named RETURN REQUEST click it follow the steps.
9. Items must be returned to us within 30 days of your RA number being issued.
10. An RA number does not guarantee that credit will be given for returned items.